A tobacconist's knowledge,
on every visit
Each piece of Cigar Concierge exists to do one thing: help your customers buy the right cigar from your shelves, with confidence.
Recommendations you can stand behind
Powered by best-in-class AI, the concierge reads a customer's answers the way a seasoned tobacconist would — weighing experience, strength tolerance, flavor preferences, budget, and what they're drinking.
- Grounded, not generative. The AI chooses only from a candidate list built from your inventory, and every recommendation is validated against your catalog before it's shown. It cannot invent a cigar.
- Honest reasoning. Each pick comes with plain-English tasting notes and why it fits — the same story your best employee would tell.
- A beginner's best friend. First-timers get gentle, approachable picks; aficionados get worthy step-ups. Nobody gets talked over.
A wizard that never gets stale
We manage and improve the question flow for you. When we refine the questions — new occasions, seasonal pairings, better phrasing — every kiosk updates on its own, instantly. Nothing to install, ever.
- Under a minute. A handful of taps; no keyboards, no forms, no friction.
- Adaptive paths. A first-timer and a collector see different questions — the flow branches on their answers.
- Built for the counter. Oversized touch targets and high-contrast text, designed for an iPad at arm's length in a dim lounge.
Your humidor is the catalog
Recommendations are only useful if the cigar is on the shelf. Every result carries a live stock status straight from your owner portal.
- Start from a curated catalog. Seed your shop from 258+ verified cigars — brands, blends, strengths, and tasting profiles already filled in.
- In stock vs. special order. Mark availability per cigar; the concierge tells customers honestly and keeps them in the store either way.
- Update in seconds. Sold out of a box? Flip the status from your phone and the kiosk reflects it immediately.
From kiosk to pocket in one scan
The kiosk shows a standing "take it with you" QR code. One scan and the customer continues on their own phone — same session, same recommendations — while the kiosk frees up for the next guest.
- No app store. It opens right in their phone's web browser. Nothing to download or sign into.
- Browse from the chair. Guests explore your humidor over a drink instead of crowding the counter.
- The kiosk never queues. Handing off resets the iPad for the next customer automatically.
Run it without thinking about it
A secure owner dashboard gives you full control of your shop's concierge — from the back office or your couch.
- Inventory management. Add cigars from the curated catalog or your own selections; set stock status per stick.
- Kiosk device registry. See every registered iPad, name it, and provision new ones in minutes.
- Shop profile. Your store name and details shape the customer experience on kiosk and phone.
- Secure by default. Your owner account is protected by bank-grade sign-in, and your shop's information is visible to you and no one else.
Learn what your customers actually want
Every month, see how the concierge worked for your shop: sessions started, recommendations served, and how customers engaged.
- Demand signals. Spot the profiles and pairings customers ask for most, and stock toward them.
- Prove the kiosk's keep. Concrete usage numbers, not gut feel.
- Zero setup. Stats accrue automatically; no tagging, no spreadsheets.
Respectful of the lounge
Your customers came in for a cigar, not a marketing funnel. The concierge treats them accordingly.
- Anonymous sessions. Customers never log in, and no personal data is collected on the kiosk.
- 15-minute reset. Idle sessions clear themselves automatically — nothing a guest taps is kept.
- Always on, nothing to maintain. We run everything behind the scenes. If your shop is open, the concierge is working — no servers, software, or updates for you to think about.
This conversation and its answers are gone. The next guest starts fresh.
See it with your inventory
The best demo is your own humidor. Tell us about your shop and we'll show you Cigar Concierge running with cigars you actually carry.